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FAQs and Policies
Interlibrary Loan is a service that borrows materials from libraries around the world. It allows you to order items not found in the library catalog or in any of the library's online subscriptions.
Do not use interlibrary loan for items in the library catalog. Instead, you may place a hold in the catalog to have it sent to your library for pick up.
Document Delivery is a service that allows you to order items held in the library's print collection including book chapters and journal and newspaper articles. When you place an order for an article, we will find it in the print collection, scan it, and deliver it to you electronically.
Do not use document delivery for articles that are available in full-text in the library's online subscriptions. If you are having trouble retrieving a full-text article, please ask a librarian and they will help you get it.
Interlibrary loan and document delivery is free for current UAA and APU students, staff, and faculty. The exceptions are some items from foreign or specialty libraries. If there are any fees, we will let you know how much and get your permission before ordering.
Individuals and companies outside of the university community may use the Consortium Library's fee-based research services to order materials from other libraries.
You will receive an email when material is ready to view or pick up. Sometimes email notices are blocked by spam filters so it's a good idea to login to your account and monitor the status of your requests as well.
Unfortunately, no. Textbooks are very hard to obtain from other libraries because they are often non-circulating, in use, or on reserve. Check out a student's guide for finding textbooks for other alternatives.
You may order up to 5 DVDs or videos per month.
Some materials can be renewed it just depends on the policy of the owning library. Contact us with your name, telephone number, and the ILL# of the item and we will check with the owning library and get back to you.
If your item has a band on it that says "No Renewals", that means the owning library has already told us it will not renew.
Sometimes it happens. When it does, we charge the following:
If the damage is catastrophic and cannot be repaired, then we charge $90 or more for the replacement of the book. Due to the nature of book damage, fees are assessed on a case by case basis. We do not accept replacements for damaged or lost items.
Remember that ILL items belong to other libraries and we have an obligation to take care of them. If ILL items are more than 21 days overdue, your account will be blocked until they are returned. In addition, if we are unable to reach you with the contact information you have provided, your account will be blocked until we have verified or updated that information.
The copyright law of the United States (title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use," that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.
If you have questions about copyright issues, please ask a librarian for assistance.
This guide is maintained by the Interlibrary Loan Department.