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Library Survey Response: Answers To Your Questions

LibQual Survey FAQs

Who can I ask for help in the library?

Any library employee can help you at any time. Please feel free to ask! If the person you approach can’t help you, they can refer you to someone who can.  If you need help with research, we recommend starting with the reference desk or go to Ask Us on our website. If you are not sure whom to ask, there is always someone at the Circulation Desk who would be willing to help you.

The library doesn’t have all of the resources I need to support my research in a particular subject area. What are my options?

We would like to know what resources you need.

  • For a consultation to discuss your needs contact the librarian for your subject area.  The subject areas are listed on the Subject Librarians page.
  • The library can obtain copies of article or borrow books from other libraries at no cost to you. To submit a request go to the Interlibrary Loan page.

What should I do if I have problems with the library website or accessing/printing library resources?

Whenever you run into a problem with the Consortium Library website or any of its resources (such as databases), be sure to let us know! You can also Ask Us via phone, chat, email, or in person which will often result in an immediate solution. If they are unable to help, they will report the issue to the appropriate department.

What can I do if I am not satisfied with a library interaction?

No matter whom you approach, we do our best to connect you to the best person to address your particular need, which may take a few minutes and some phone calls to accomplish. Please be patient if the person you approach can’t help you, he or she will try to make sure you get to the person who can help you!

If you do run into a service problem please ask to speak with a supervisor or use our Ask Us page to write to an individual from the Staff Directory. We can best address problems if we hear from you during or right after they occur.