Any library employee can help you at any time. Please feel free to ask! If the person you approach can’t help you, they can refer you to someone who can. If you need help with research, we recommend starting with the reference desk or go to Ask Us on our website. If you are not sure whom to ask, there is always someone at the Circulation Desk who would be willing to help you.
We would like to know what resources you need.
Whenever you run into a problem with the Consortium Library website or any of its resources (such as databases), be sure to let us know! You can also Ask Us via phone, chat, email, or in person which will often result in an immediate solution. If they are unable to help, they will report the issue to the appropriate department.
No matter whom you approach, we do our best to connect you to the best person to address your particular need, which may take a few minutes and some phone calls to accomplish. Please be patient if the person you approach can’t help you, he or she will try to make sure you get to the person who can help you!
If you do run into a service problem please ask to speak with a supervisor or use our Ask Us page to write to an individual from the Staff Directory. We can best address problems if we hear from you during or right after they occur.