The UAA/APU Consortium Library administers the LibQUAL+ Library Service Quality Survey every three years, and is planning for a November 2017 survey. We receive thousands of survey responses from both the UAA and APU communities, including individual comments. Overall, the results of the survey have been favorable but we find that there are some aspects of the library experience that need attention and improvement.
This guide was created to directly address some of the feedback that we received from our patrons - students, faculty, and staff. We hope this answers some of your more pressing questions about the library, and what we are doing to respond to your ideas and make improvements to the facility, resources, and services that will help us better meet your needs.
The Consortium Library has now conducted the LibQUAL+ Survey three times, in 2008, 2011, and 2014, and will conduct it in November 2017.